Frequently Asked Questions

FAQ

Frequently Asked Questions

Q) Do you offer round the clock live chat support service?

Ans. Yes! Our live chat representatives work for you 24/7 and 365 days and they are able to serve your website visitor’s an up to the mark chat support service.

Q) How many websites your agents handle at a time?

Ans. We allow our agents to handle 2 more websites including you; we guarantee that quality of chat will remain up for every site visitor.

Q) How can we check the quality of your chat support agent?

Ans. You can take interview of our support agents via email and live chat and you can select the person that fits your needs best. You get a chance to check their skills like English, typing skills and proactive response.

Q) How do you train your live chat agents?

Ans. In the beginning, our clients provide us manuals, knowledge base, FAQs and the related documents that are required to train our agents. You need to train one of our supervisors and that supervisor will train all our agents and later they make their own notes.

Q) Do we able to get the chat history?

Ans. Yes! As the chat ends, you can receive the chat history via email and you can access this chat by login into your control panel.

Q) How long should a contract be?

Ans. Our contract works on a yearly basis, which you need to renew after a year.

Q) Do you charge any setup fee?

Ans. We charge a very nominal setup fee and the rest depends on the nature of the project.

Q) What is the termination clause for a live chat agent for poor performance?

Ans. Yes! We have a criterion for the termination; if any of our employee’s performance is going below the bottom line we give two official warnings and on the third time agent is immediately replaced with an experienced one.

Q) Is there any customized solution for hourly basis needs?

Ans. Yes! We offer fully customized services and work as per your customer needs. Please send us your requirement and see what we can do for you.

Q) Is there any extra cost for capturing more leads?

Ans. No, we don’t take extra for capturing any extra leads.

Q) Do you setup a dedicated account manager?

Ans. Yes, we do.